Frequently Asked Questions
What’s the catch?
No catch! Our passion is printing, so over the years our company has found innovative ways to print quality photos at a fraction of the cost. That way, your subscription cost only needs to cover shipping and processing!
How much does GrooveBook cost?
It's just $2.99 per month and that will entitle you to a new 100-photo GrooveBook every month. Should you choose to order multiple books in a month or send duplicate books to friends/family, you will pay just $2.99 per additional book.
Can I skip a month of GrooveBook?
No problem, we keep your account active. The fee of $2.99 is a subscription cost and you will be charged if you choose not to upload 40 to 100 photos by the due date. Remember, you can always upload older photos if you did not take enough new photos during the month.
Which devices can run GrooveBook?
The app is available in Apple App Store for the iPhone, iPod and iPad.
GrooveBook is also available for the Android in your Google Play Store.
Why can I only upload photos from my smart phone?
We want this to be a no-brainer app with the simplest uploading and interface possible. You can also synchronize photo albums from your PC or Mac!
What happens if I upload fewer than 100 photos?
You can upload any number of photos between 40-100 every month. You will still get your book for FREE and pay only $2.99 for shipping and processing.
If you upload between 40 and 99, we will simply repeat as many as necessary to fill your book.
When will my first book be completed?
We'd like to get your first book to you ASAP, so as soon as you upload your first 100 photos we will automatically close and print your first book. However, it's no problem if you need longer to select your best photos - we will wait a week before closing your first book with 40 to 99 photos.
At what point of the month do my photos need to be uploaded?
Your signup date determines your due date schedule. If you sign up on the 12th of the month, your photos must be uploaded by the 12th day of the next month, as stated on your "Upload" screen.
Don't worry, we will remind you to upload photos before the deadline hits! (Make sure your notification settings are "ON" for GrooveBook).
How do I select multiple copies of the same image?
How do I know which photos were printed in previous books?
All uploaded photos of closed books have a small yellow dot at the top left corner. This helps to keep a good record when uploading books with old photos.
Why do I have to put my credit card information into the app if I have a coupon?
The credit card info will be saved for a subscription base. If after your free Groovebook arrives, you would like to end your subscription, simply cancel your account and we won't charge your card.
What if I want an extra book before my monthly deadline?
If you would like to catch up with old photos and print extra books before the scheduled due date, go to "Information" and press the "Close book now" button. Follow the instructions on the screen.
We will ship your photo book out immediately and this will cost another $2.99 for shipping and processing per book. Your monthly due date stays the same (so don't forget to upload another 100 photos by then!).
Why do you only ship to the US?
We'd like to keep the shipping cost as low as possible for our customers and have figured out a special (patent-pending) way to do this. We will hopefully start shipping to other countries very soon. If you would like to send a book to someone outside the US, please first ship the book to yourself.
How do I cancel my subscription?
I'm having trouble with something that hasn't been answered in the FAQs.